Charges

For an incorrect order delivered, it will be a free exchange or full amount refund. For a correct order delivered (i.e., you want a different size/color though the order matched the invoice), a reverse shipping fee of ₹200/- will be charged on the new exchange or will be deducted from the refund amount.

An incorrect order includes delivery of the incorrect size, color, or product originally ordered, as well as defected products.

We will only return and exchange NAQAB. NOSE PIECE, KHIMAR and STALL cannot be returned or exchanged. Please note that products priced below ₹999/ will also not be returned or exchanged.

Time

The whole process of Exchanges & Refunds can take up to 7–10 working days.

Customers are requested to wait at least 7–10 days after picking up their order, after which our QC team will verify the validity of the claim and initiate the exchange or refund.

These timelines may vary if there is a weekend, festival, courier company strike, or national holiday.

Note

• It is mandatory to share photos of the product received from 4–5 angles if you are applying for an exchange or return.
• Exchanges and returns must be raised within 3-4 days of delivery. After that they will not be entertained.
• The customer will receive all notifications regarding exchanges and returns via email and SMS at the phone number and email provided by the customer.
• Requests rejected once will not be entertained again via Instagram DM, mail, helpline, etc.

For faster processing, please share your order number, product photos (4–5 angles), brief description of the issue, and preferred resolution (exchange/refund).